10 frontline questions
For corporate
- 1
What do you enjoy about the people you serve, on a good day?
- 2
Which of these makes a shift hard?
- Rude customers
- Short staffing
- Systems that do not work
- Managers who are not there
- My own tiredness
- 3
What do head office not understand about a normal day here?
- 4
What is a rule you break to do the job properly?
- 5
What is the best thing a colleague did for you on a bad shift?
- 6
What would you fix first if you were in charge for a day?
- 7
What do customers thank you for that no manager has ever noticed?
- 8
When did this job last make you feel small, and what would have helped?
- 9
What is one thing you would like the person who writes the rota to know?
- 10
What keeps you here that a pay rise elsewhere would not beat?
Try answering these at the same time
Reading a question out loud means whoever answers first sets the tone for everyone else. In Answersealed you each answer privately, and the answers only open once everyone has replied — so you get what people actually thought.
Start with someone